Check out our New World: Aeternum Known Issues support article to view a list of currently known issues. We appreciate your patience as we work towards resolving those issues.

New World: Aeternum Support

Popular Articles

Known Issues

Server Transfers

Game Progress Lost

Claiming Twitch Drops

Claiming Prime Gaming Rewards

Link or Unlink Accounts

Troubleshooting Game Launching and Crashing Issues

Appeal a Penalty

Cross-Play Features

In-game

Known Issues

Game Progress Lost

Character Recovery Policy

Server Transfers

What is the Season Pass?

Latent Character Name

Cross-Play Features

Report a Player or Company

Submit Feedback

Technical

New World: Aeternum System Requirements

Supported Regions

Port Forwarding

Troubleshooting Game Launching and Crashing Issues

Troubleshooting Lag and Connectivity Issues

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound Issues

Troubleshooting EAC Issues

Change Audio Language

Accessibility Options

Turn Accessibility Features On or Off

Play New World with GeForce NOW

Account

Appeal a Penalty

Penalty Categories

Understanding Account Penalty Types

Link or Unlink Accounts

Reporting Illegal Content

Claiming Twitch Drops

Claiming Prime Gaming Rewards

Account Security Best Practices

Account Hacked

Amazon Games and My Data

Amazon Games iD

Purchasing

Amazon Games Refund Policy

Redeem a Game Code

In-Game Purchases

Purchasing Issues

Purchasing Season Pass Premium Tracks

Commerce Locks: Where to Buy New World: Aeternum Content

Avoiding Scams

Parental Controls

Known Issues

Server Transfers

Game Progress Lost

Claiming Twitch Drops

Claiming Prime Gaming Rewards

Link or Unlink Accounts

Troubleshooting Game Launching and Crashing Issues

Appeal a Penalty

Cross-Play Features

Known Issues

Game Progress Lost

Character Recovery Policy

Server Transfers

What is the Season Pass?

Latent Character Name

Cross-Play Features

Report a Player or Company

Submit Feedback

New World: Aeternum System Requirements

Supported Regions

Port Forwarding

Troubleshooting Game Launching and Crashing Issues

Troubleshooting Lag and Connectivity Issues

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound Issues

Troubleshooting EAC Issues

Change Audio Language

Accessibility Options

Turn Accessibility Features On or Off

Play New World with GeForce NOW

Appeal a Penalty

Penalty Categories

Understanding Account Penalty Types

Link or Unlink Accounts

Reporting Illegal Content

Claiming Twitch Drops

Claiming Prime Gaming Rewards

Account Security Best Practices

Account Hacked

Amazon Games and My Data

Amazon Games iD

Amazon Games Refund Policy

Redeem a Game Code

In-Game Purchases

Purchasing Issues

Purchasing Season Pass Premium Tracks

Commerce Locks: Where to Buy New World: Aeternum Content

Avoiding Scams

Parental Controls