New World Support

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Known Issues
A list of current known game issues we're investigating and working to resolve. We appreciate your patience and understanding.

Season Pass

  • The seasonal Activity Cards listed below are temporarily disabled and cannot be completed:

    • Cook or Craft 25 Items.

    • Spend 250 Azoth.

    • Consume 10 T5 Items.

Gameplay

  • Following the Season 1 update, some characters may experience instant death when signing in, become encumbered once revived, or are missing gear.

    • An update regarding this issue can be viewed here.

Titles and Achievements

  • Titles and achievements are intermittently missing.

Errors

  • On start of game, Unrecoverable Error "No Product Information Found" may be encountered.

Intentional Changes

  • The server transfer cooldown has increased from 3 to 30 days.

  • Players will have a daily limit of one defensive War and one attacking War per world (resets daily at 5AM server time.) These limits will apply to both even if players have two different characters in the same world.