New World Support

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Known Issues
A list of current known game issues we're investigating and working to resolve. We appreciate your patience and understanding.

Last Updated: September 11, 2023

Titles and Achievements

  • Titles and achievements are intermittently missing.


  • Azure Tears sometimes cannot be completed.


  • When launching the game, Unrecoverable Error "No Product Information Found" may be encountered.

    • You will need to re-launch the game after receiving this error.

  • Some players may receive a Lag Detected error message and experience lag or connection issues.


  • Some players are receiving a Transmog failed: Service Error message when applying Dyes.

    • This issue is being investigated further.


  • Speech to Text does not function consistently when leaving a group.


  • Sometimes when casting Ice Storm, the AOE stays on the caster instead of where it was cast.


  • Online friends are not refreshing in the friends list.


  • The Strange Jackal in "Voices of the Desert" has voice overs from another NPC in every language but English.


  • You may become stuck fishing when rolling a rare fish in Mourningdale freshwater.