Check out our New World: Aeternum Known Issues support article to view a list of currently known issues. We appreciate your patience as we work towards resolving those issues.
New World: Aeternum Support
Please follow these directions to report a player or Company for cheating, harassment, or otherwise violating the Code of Conduct while playing New World: Aeternum.
Reporting Best Practices
Reporting a player or Company in-game when the action or message occurs that violates the Code of Conduct is the most effective way to report others. See the below examples describing why it's effective when reporting others.
Harassment: Reporting a player in-game allows you to automatically link it to chat evidence to support the case which can greatly increase the resolution time by our moderators. Additionally, you have access to block and ignore features to prevent this player from affecting you in the future.
Cheating: Reporting a player in-game will provide game details to the affected case that will help our moderators build a case. Additionally, these types of reports made in-game are automatically synchronized with our anti-cheat solutions to assist with identification and detection of cheat programs or other game affecting processes.
Report a Player or Company In-Game
In-game reporting is easy. You can report players or companies without leaving the game, and quickly capture the offensive message you want to report. To file an in-game report, follow these steps:
Mouse over the offending message and then select Report.
Select a reason for the report, provide a description of the violation, and then Submit.
To report a player or company outside of chat:
Press O to bring up the Social menu and then search for the player (or a player in the company you want to report) by name.
Mouse over the player and then select Report.
Select a reason for the report, provide a description of the violation, and then Submit.
Press the Xbox button on your controller to open the guide. Select People.
Select from Friends, Recently played with, or Find someone and enter the player's gamertag to search. Select the player's gamertag.
From the player's profile, select Report or block, and then select Report.
Choose the category and reason for the report. Select Add Comment to provide more info then select Submit.
Press the PS5 button on your controller to open up the control center. Select Game Base.
Select the Friends icon then select Search for Players. Search for and select the player you would like to report.
Select More > Report and choose the reason for your report.