Long wait times for New World support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
What is input lag?
Input lag is how long it takes (in milliseconds) for a monitor or TV to react after you input a command from your keyboard, mouse, etc.
Troubleshooting for Input Lag
Switch to a wired keyboard and mouse, or controller. This will ensure that wireless latency or interference isn't a factor in your situation. If switching to wired doesn't improve your input latency, you can switch back to your preferred peripherals.
Set V-Sync to OFF for the lowest possible input latency.
Try lowering your in-game video settings to reduce the amount of work your computer's doing. This can reduce input lag in some cases.
Note: If you're using a monitor and GPU setup that supports Nvidia's G-SYNC or AMD's FreeSync, we suggest using this functionality instead of disabling V-Sync. While disabling V-Sync results in the lowest input latency, it could also cause screen tearing. Screen tearing is a visual artifact that can occur when the video feed isn't in sync with the display's refresh rate.