Long wait times for New World chat and phone support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
What is input lag?
Input lag is how long it takes (in milliseconds) for a monitor or TV to react after you input a command from your keyboard, mouse, etc.
Troubleshooting for Input Lag
Switch to a wired keyboard and mouse, or controller. This will ensure that wireless latency or interference isn't a factor in your situation. If switching to wired doesn't improve your input latency, you can switch back to your preferred peripherals.
Set V-Sync to OFF for the lowest possible input latency.
Try lowering your in-game video settings to reduce the amount of work your computer's doing. This can reduce input lag in some cases.
Note: If you're using a monitor and GPU setup that supports Nvidia's G-SYNC or AMD's FreeSync, we suggest using this functionality instead of disabling V-Sync. While disabling V-Sync results in the lowest input latency, it could also cause screen tearing. Screen tearing is a visual artifact that can occur when the video feed isn't in sync with the display's refresh rate.