Long wait times for New World support

We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. For technical or in-game questions and issues, please visit the New World Forums for support.

New World Support

Technical

Troubleshooting Lag and Connectivity Issues

New World System Requirements

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound Issues

Accessibility Options

Turn Accessibility Features On or Off

In-game Issues

Submit Feedback

Appeal a Ban

Report a Player or Company

Account

Redeem a Game Code

Accessing Your Deluxe Edition Extras

Claiming Prime Gaming Loot

Claiming Twitch Drops

Link or Unlink Your Amazon and Steam Accounts

Account Hacked

Amazon Games and My Data

Purchasing

Parental Controls

Purchasing Issues

Amazon Games Refund Policy

In-Game Purchases

Troubleshooting Lag and Connectivity Issues

New World System Requirements

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound Issues

Accessibility Options

Turn Accessibility Features On or Off

Submit Feedback

Appeal a Ban

Report a Player or Company

Redeem a Game Code

Accessing Your Deluxe Edition Extras

Claiming Prime Gaming Loot

Claiming Twitch Drops

Link or Unlink Your Amazon and Steam Accounts

Account Hacked

Amazon Games and My Data

Parental Controls

Purchasing Issues

Amazon Games Refund Policy

In-Game Purchases

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