Long wait times for New World chat and phone support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
For information on how to participate in Twitch Drops, check out Twitch Support.
Log in to your Twitch account, and set your status to Online.
Complete the tasks needed to qualify for a Drop. Tip: Look for streams with Twitch Drops enabled.
When your tasks are complete and you receive a drop, select Claim Now from your Twitch Drops Inventory page.
Select Connect on Drop, and the New World Twitch Drops page appears.
On the New World Twitch Drops screen, select Sign in with Twitch. To authorize the New World Web application to grant the drops in-game, sign in to your Twitch account.
When prompted, select Sign In with Steam. To link your Steam account to Twitch, sign in with the Steam account that you use to play New World.
Select Activate to add your New World Twitch Drops your account.
Important: Drops earned during beta testing will appear in-game when New World launches on August 31, 2021.