Long wait times for New World chat and phone support

We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.

New World Support

Purchasing Issues
Tip: Make sure to link your Amazon and Steam accounts.

If you've already purchased something from the in-game store, and are having trouble finding it, select Contact Us below.

If you're having trouble making purchases on Amazon, try the troubleshooting at Amazon Support.

If you’re having trouble making purchases in-game or on Steam, try the troubleshooting at Steam Support.

Need more help?
Contact Us