Long wait times for New World chat and phone support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
To learn more about how Amazon handles your data, go to Security & Privacy. Using that link, you will also find instructions for how to submit a data request. To access data related to your New World and Amazon Games activity:
Go to Account Settings on the Amazon Games support site.
Link your Amazon and Steam accounts so we can authenticate your game account on Steam.
Go to Security & Privacy.
Select Request All Your Data from the drop-down.
Want to see what items you've bought on Steam? Check out data related to your Steam account instead.