Long wait times for New World chat and phone support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
Make sure that the in-game volume isn't disabled or too low.
From the Home screen, click the cogwheel icon in the top-right corner. If you've already loaded into a world, press Esc and then click Settings.
Select the Audio tab and then adjust the volume as needed.
If volume isn't the issue, try the troubleshooting over at Microsoft Support.