New World Support
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Troubleshooting Sound Issues
If you're experiencing sound issues while playing Amazon Games, here are some solutions that may help.
Make sure that the in-game volume isn't disabled or too low.
From the Home screen, click the cogwheel icon in the top-right corner. If you've already loaded into a world, press Esc and then click Settings.
Select the Audio tab and then adjust the volume as needed.
If volume isn't the issue, try the troubleshooting over at Microsoft Support.