Check out our New World: Aeternum Known Issues support article to view a list of currently known issues. We appreciate your patience as we work towards resolving those issues.
New World: Aeternum Support
Troubleshooting Sound Issues
If you're experiencing sound issues while playing New World, here are some solutions that may help.
Check the New World Known Issues page for potential sound issues affecting the game.
Make sure that the in-game volume is enabled and not too low.
Go to Settings.
Select the Audio tab.
Adjust the volume as needed for each setting.
Check that the volume on your headphones isn’t turned down all the way.
Make sure you have the correct outbound audio source selected. If you’re trying to output through a TC or monitor, but have headphones plugged in, you may not hear sound.
If you continue to experience sound issues, please contact customer support.