Long wait times for New World support

We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. For technical or in-game questions and issues, please visit the New World Forums for support.

New World Support

Support New World Technical Troubleshooting Sound Issues
Troubleshooting Sound Issues
If you're experiencing sound issues while playing Amazon Games, here are some solutions that may help.

Make sure that the in-game volume isn't disabled or too low.

  1. From the Home screen, click the cogwheel icon in the top-right corner. If you've already loaded into a world, press Esc and then click Settings.

  2. Select the Audio tab and then adjust the volume as needed.

If volume isn't the issue, try the troubleshooting over at Microsoft Support.

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