Long wait times for New World support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
Make sure that the in-game volume isn't disabled or too low.
From the Home screen, click the cogwheel icon in the top-right corner. If you've already loaded into a world, press Esc and then click Settings.
Select the Audio tab and then adjust the volume as needed.
If volume isn't the issue, try the troubleshooting over at Microsoft Support.