Long wait times for New World support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
Pre-orders, prior to release date, can be cancelled at any time, for any reason. For more information, check out our Amazon Pre-Order Price Guarantee.
After release, all games developed and/or published by Amazon Games and purchased from Amazon are non-returnable and non-refundable at this time. This includes digital items purchased or unlocked through in-game stores.
Purchases made through Steam are subject to Steam's Refund Policy.
Note: If you're unable to access the item you purchased through Amazon or Steam in the game, please contact us for assistance.