Long wait times for New World chat and phone support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
Pre-orders, prior to release date, can be cancelled at any time, for any reason. For more information, check out our Amazon Pre-Order Price Guarantee.
After release, all games developed and/or published by Amazon Games and purchased from Amazon are non-returnable and non-refundable at this time. This includes digital items purchased or unlocked through in-game stores.
Purchases made through Steam are subject to Steam's Refund Policy.
Note: If you're unable to access the item you purchased through Amazon or Steam in the game, please contact us for assistance.