Long wait times for New World chat and phone support

We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.

New World Support

Redeem a Game Code
You can redeem a game code or retail key on your linked Steam account.

For information on redeeming game codes (Retail Keys) on your linked Steam account, go to: Steam Support.

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