Long wait times for New World chat and phone support

We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.

New World Support

Account Hacked
If you think your Steam account was compromised, try the following steps to make your account more secure.
  1. Clear your browser cache to clear saved passwords.

  2. Reset your Steam password with Steam Support.

  3. Change your email password.

  4. Log into your Steam account, and make sure no additional email addresses were added. Visit Steam Support for more information on

  5. Check your account, character, and inventory for issues. Observe your account for suspicious activity, and contact us for any issues.

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Contact Us