New World Support

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Known Issues

Appeal a Penalty

Server Transfers

Game Progress Lost

Claiming Twitch Drops

Claiming Prime Gaming Loot

Link or Unlink Your Amazon and Steam Accounts

Submit Feedback

Troubleshooting Lag and Connectivity Issues

Known Issues

Server Transfers

Game Progress Lost

What is the Season Pass?

Report a Player or Company

Submit Feedback

Port Forwarding

Troubleshooting Lag and Connectivity Issues

New World System Requirements

Troubleshooting EAC Issues

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound Issues

Accessibility Options

Turn Accessibility Features On or Off

Appeal a Penalty

Penalty Categories

Understanding Account Penalty Types

Reporting Illegal Content

Claiming Twitch Drops

Claiming Prime Gaming Loot

Link or Unlink Your Amazon and Steam Accounts

Account Security Best Practices

Account Hacked

Accessing Your Deluxe and Azoth Edition Extras

Amazon Games and My Data

Purchasing Season Pass Premium Tracks

Redeem a Game Code

In-Game Purchases

Commerce Locks: Where to Buy New World Content

Avoiding Scams

Purchasing Issues

Parental Controls

Amazon Games Refund Policy