Long wait times for New World chat and phone support

We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.

New World Support

Technical

Troubleshooting Lag and Connectivity Issues

New World System Requirements

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound Issues

Turn on Accessibility Features

In-game Issues

Submit Feedback

Appeal a Ban

Report a Player

Account

Closed Beta Testing Invitations

Redeem a Game Code

Claiming Twitch Drops

Link or Unlink Your Amazon and Steam Accounts

Account Hacked

Amazon Games and My Data

New World's New Launch Date

Purchasing

Parental Controls

Purchasing Issues

Amazon Games Refund Policy

Troubleshooting Lag and Connectivity Issues

New World System Requirements

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound Issues

Turn on Accessibility Features

Submit Feedback

Appeal a Ban

Report a Player

Closed Beta Testing Invitations

Redeem a Game Code

Claiming Twitch Drops

Link or Unlink Your Amazon and Steam Accounts

Account Hacked

Amazon Games and My Data

New World's New Launch Date

Parental Controls

Purchasing Issues

Amazon Games Refund Policy

Need more help?
Contact Us