New World Support

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Known Issues
A list of current known game issues we're investigating and working to resolve. We appreciate your patience and understanding.

Titles and Achievements

  • Titles and achievements intermittently missing.

Companies

  • Company cooldowns are retroactively being applied following the Winter Convergence update.

Errors

  • On start of game, Unrecoverable Error "No Product Information Found" may be encountered.

  • We're aware of an issue with server merges counting as a transfer and starting the Server Transfer cool down. We'll resolve this over the next 48 hours.

Intentional Changes

  • The server transfer cooldown has increased from 3 to 30 days.

  • Players will have a daily limit of one defensive War and one attacking War per world (resets daily at 5AM server time.) These limits will apply to both even if players have two different characters in the same world.