Last Updated: August 07, 2024

Expansion

• If you purchased the expansion and are not seeing unlocked content, you will need to restart your client.

Quests

• "Beyond the Gates" can be blocked due to a missing NPC.

  • We are working on a fix for this issue.

Leaderboards

• We have confirmed that our leaderboard system is experiencing an interruption as of 7/30. Data is still being tracked, but not being updated correctly on the Seasonal boards.

  • We are still evaluating our options and will update soon.

Crafting

• Some players are unable to craft research projects at the workshop.

  • This issue is being investigated further.

Items

• Diamond Gypsum Pouches are in a broken state.

  • We are working on a fix for this issue.

Crashes

• Some players are experiencing crashes during OPR and experiencing lag after the most recent update.

  • We are aware of this issue and investigating further.

Skins

• "The Tower" camp skin is temporarily disabled due to an identified issue with the skin.

  • We will update once this skin is available to use again.

Server Transfer

• Players who are inactive for over 180 days will be asked to choose a new server.

  • Note: Servers that are Fresh Start or marked as "Full" will be ineligible to transfer even if that is your original server.

  • You can learn more information in the Server Transfer support article.

Errors

• When launching the game, Unrecoverable Error "No Product Information Found" may be encountered.

  • If you have IPv6 enabled, you will need to disable it.

  • You will need to re-launch the game after receiving this error.

• Some players may receive a "Lag Detected" error message and experience lag or connection issues.

• Some players may receive a "character_restore_failure" error message when logging in.

  • This issue is being investigated further.

Accessibility

• Speech to Text does not function consistently when leaving a group.

Intentional Changes

Game updates may include changes that were made intentionally and are not a known issue. To view the full list of changes coming with game updates, you can read the release notes in the news section.