New World Support

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Known Issues
A list of current known game issues we're investigating and working to resolve. We appreciate your patience and understanding.

Last Updated: July 11, 2024

Expansion

  • If you purchased the expansion and are not seeing unlocked content, you will need to restart your client.

Crafting

  • Some players are unable to craft research projects at the workshop.

    • This issue is being investigated further.

Items

  • Diamond Gypsum Pouches are in a broken state.

    • We are working on a fix for this issue.

Crashes

  • Some players are experiencing crashes during OPR and experiencing lag after the most recent update.

    • We are aware of this issue and investigating further.

Skins

  • "The Tower" camp skin is temporarily disabled due to an identified issue with the skin.

    • We will update once this skin is available to use again.

Server Transfer

  • Players who are inactive for over 180 days will be asked to choose a new server.

    • Note: Servers that are Fresh Start or marked as "Full" will be ineligible to transfer even if that is your original server.

    • You can learn more information in the Server Transfer support article.

Errors

  • When launching the game, Unrecoverable Error "No Product Information Found" may be encountered.

    • If you have IPv6 enabled, you will need to disable it.

    • You will need to re-launch the game after receiving this error.

  • Some players may receive a "Lag Detected" error message and experience lag or connection issues.

  • Some players may receive a "character_restore_failure" error message when logging in.

    • This issue is being investigated further.

Accessibility

  • Speech to Text does not function consistently when leaving a group.

Intentional Changes

Game updates may include changes that were made intentionally and are not a known issue. To view the full list of changes coming with game updates, you can read the release notes in the news section.