Last Updated: October 03, 2023

Expansion

• If you purchased the expansion and are not seeing unlocked content, you will need to restart your client.

• If your game crashes upon logging in, you may need to update your drivers.

Server Transfer

• Players who are inactive for over 180 days will be asked to choose a new server.

  • Note: Servers that are Fresh Start or marked as "Full" will be ineligible to transfer even if that is your original server.

  • You can learn more information in the Server Transfer support article.

Titles and Achievements

• Titles and achievements are intermittently missing.

Quests

• Azure Tears sometimes cannot be completed.

Errors

• When launching the game, Unrecoverable Error "No Product Information Found" may be encountered.

  • You will need to re-launch the game after receiving this error.

• Some players may receive a Lag Detected error message and experience lag or connection issues.

Transmog

• Some players are receiving a Transmog failed: Service Error message when applying Dyes.

  • This issue is being investigated further.

Accessibility

• Speech to Text does not function consistently when leaving a group.

Skills

• Sometimes when casting Ice Storm, the AOE stays on the caster instead of where it was cast.

Social

• Online friends are not refreshing in the friends list.

Audio

• The Strange Jackal in "Voices of the Desert" has voice overs from another NPC in every language but English.

Fishing

• You may become stuck fishing when rolling a rare fish in Mourningdale freshwater.