New World Support
If you believe an account penalty was mistakenly placed, you can submit a web ticket to appeal the penalty.
Keep in mind that there is never a valid reason to violate the Code of Conduct. Penalty appeal requests that attempt to justify actions that violate the Code of Conduct will be denied.
Remember excuses like these are not justification to overturn the penalty:
Other games let me do it.
I was only farming it a little bit.
I was testing it and was going to report it.
My little brother did it.
I have the right to free speech.
I didn’t know that was against the rules.
If they don’t like it they can turn on the filter.
I was only doing it to avoid the queue.
Include as much information as possible to help our team investigate your penalty appeal request. Please provide the following details in your request:
Character name and server.
What was the last thing you were doing in game before you received the penalty?
The category the penalty falls under according to the message you received.
Important: Submitting multiple appeals won't expedite the review of your penalty.