New World Support

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Appeal a Penalty
We ask that all penalized players review our Code of Conduct. Each penalty can only be appealed once, so please provide as much information as you can within your appeal.

Keep in mind that there is never a valid reason to violate the Code of Conduct. Penalty appeal requests that attempt to justify actions that violate the Code of Conduct will be denied.

Remember excuses like these are not justification to overturn the penalty:

  • Other games let me do it.

  • I was only farming it a little bit.

  • I was testing it and was going to report it.

  • My little brother did it.

  • I have the right to free speech.

  • I didn’t know that was against the rules.

  • If they don’t like it they can turn on the filter.

  • I was only doing it to avoid the queue.

How to Appeal your Penalty

If after reviewing the Code of Conduct and Penalty Categories article you still believe that your penalty was not warranted, you can appeal your penalty here. After signing in to your Steam account, you can view your penalties and appeal the penalty.

Note: Each penalty can only be appealed once, so please provide as much information as you can within your appeal.

Appeal Statuses

Appeal: You may appeal this penalty.

Pending: Your appeal is currently in the queue for a moderator to review.

In Review: A moderator is reviewing your appeal.

Approved: Your appeal has been reviewed and your penalty has been removed.

Expired: The appeal has expired due to the penalty expiring.

Closed: The appeal was closed due to the penalty being closed.

Denied: A moderator has reviewed your penalty and the original decision is being upheld.

Important Notes

  • You can only appeal each penalty one time. Please make sure that you provide all relevant information pertaining to your penalty appeal.

    • If you have any media evidence, please include the URL to it in your appeal.

  • If you received a penalty impacting your ability to play all Amazon Games titles, you need to appeal the penalty through the game you received the penalty in.

  • The account holder is responsible for the account's behavior. We apply penalties no matter who was playing at the time. Extenuating individual circumstances will not lead to the removal of a penalty, and repeated or abusive appeals won't help your case.

  • If you believe your account was compromised, please follow the steps in the Account Hacked article.

  • If you received a penalty that had a short expiration date, the penalty may expire before a moderator has reviewed your penalty.