Lost Ark Support

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Popular Articles

Known Issues

Region Merge

Link or Unlink Your Amazon and Steam Accounts

Account Restrictions

Lost Ark System Requirements

Troubleshooting EAC Issues

Penalty Categories

What is the Power Pass?

In-game

Region Merge

Known Issues

Purchaseable Power Pass

Mokoko Challenge

Second Awakening Skill

What Are Timed Content Lockouts?

What Are the Wait Times to Change Guilds?

What Is Knowledge Transfer?

Report a Player or Guild

Submit Feedback

Technical

Lost Ark System Requirements

Error Messages Decoded

Error Message: The Region is Closed and Can't Be Selected

Troubleshooting Lag and Connectivity Issues

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound and Voice Chat Issues

Troubleshooting EAC Issues

Accessibility Options

Account

Appeal a Penalty

Penalty Categories

Understanding Account Penalty Types

Account Restrictions

Reporting Illegal Content

Claiming Twitch Drops

Claiming Prime Gaming Loot

Set Up Twitch Extensions for Streaming

Link or Unlink Your Amazon and Steam Accounts

Account Security Best Practices

Account Hacked

What is the Power Pass?

Playing with Friends: Region and World Selection

Amazon Games and My Data

Purchasing

In-Game Purchases

Purchasing Issues

Troubleshooting Purchase Failed Error Messages

What Are Starter Packs?

Commerce Locks: Where to Buy Lost Ark Content

Avoiding Scams

What Is the Currency Exchange?

Currency Exchange Restrictions for Purchased Gold

Amazon Games Refund Policy

Parental Controls

Redeem a Game Code

Known Issues

Region Merge

Link or Unlink Your Amazon and Steam Accounts

Account Restrictions

Lost Ark System Requirements

Troubleshooting EAC Issues

Penalty Categories

What is the Power Pass?

Region Merge

Known Issues

Purchaseable Power Pass

Mokoko Challenge

Second Awakening Skill

What Are Timed Content Lockouts?

What Are the Wait Times to Change Guilds?

What Is Knowledge Transfer?

Report a Player or Guild

Submit Feedback

Lost Ark System Requirements

Error Messages Decoded

Error Message: The Region is Closed and Can't Be Selected

Troubleshooting Lag and Connectivity Issues

Troubleshooting Frame Rate and Performance Issues

Troubleshooting Input Lag

Troubleshooting Sound and Voice Chat Issues

Troubleshooting EAC Issues

Accessibility Options

Appeal a Penalty

Penalty Categories

Understanding Account Penalty Types

Account Restrictions

Reporting Illegal Content

Claiming Twitch Drops

Claiming Prime Gaming Loot

Set Up Twitch Extensions for Streaming

Link or Unlink Your Amazon and Steam Accounts

Account Security Best Practices

Account Hacked

What is the Power Pass?

Playing with Friends: Region and World Selection

Amazon Games and My Data

In-Game Purchases

Purchasing Issues

Troubleshooting Purchase Failed Error Messages

What Are Starter Packs?

Commerce Locks: Where to Buy Lost Ark Content

Avoiding Scams

What Is the Currency Exchange?

Currency Exchange Restrictions for Purchased Gold

Amazon Games Refund Policy

Parental Controls

Redeem a Game Code