Lost Ark Support
The three-day withholding period is measured as follows:
The Currency Exchange registers all gold purchases from the previous 24 hours daily at 03:00 UTC.
All the gold from the previous 24 hours has then passed its first day.
You gain full access to your gold at 03:00 UTC on the third day after making a gold purchase.
You can claim the gold from the Currency Exchange, but you can't use it in the following ways during the three-day withholding period:
To send gold through the mail.
To pay for billing mail.
Within private trades.
In the Auction House.
In the Marketplace.
To bid on Loot Auctions.
You can track your withheld gold balance by hovering over the gold icon within the following areas:
Currency Inventory
Inventory
Top-left info bar on the HUD
Cash on Delivery (COD) request mails
If your currency menu doesn't show withheld gold and you still can't use it after 72-hours, please select the Contact Us button. Make sure to provide the following information:
Character name
World name
Region name
Date and Time of the gold purchase
Amount of gold purchased
Picture of your gold currency tab showing the withholding period information
Which gold usage functions you can't utilize and the message you receive when you try to use them
When the issue first occurred