Lost Ark Support
Currency Exchange Restrictions
Gold purchased through the Currency Exchange will be divided into two categories which will impact how quickly you can access some or all of the gold from those transactions.
Safe Royal Crystals: Gold purchases made with safe Royal Crystals will allow you to immediately use all of the gold.
Restricted Royal Crystals: Gold purchases made with unsafe Royal Crystals will still be subject to the three-day withholding period.
Safe Royal Crystals and Obtaining Them
Players with Trusted Status and have exhibited positive account behavior will be more likely to obtain safe Royal Crystals. There is no way to view whether your Royal Crystals are safe or restricted. Exact criteria cannot be provided on how your account can obtain safe Royal Crystals.
Customer support cannot exchange restricted Royal Crystals for safe ones. Continuing to play the game and avoiding account infractions will increase your odds of receiving safe Royal Crystals.
Three-Day Withheld Gold
Purchased gold from restricted Royal Crystals will not immediately be available and is subject to the three-day withholding period.
The Currency Exchange registers all gold purchases from the previous 24 hours daily at 03:00 UTC.
All the gold from the previous 24 hours has then passed its first day.
You gain full access to your gold at 03:00 UTC on the third day after making a gold purchase.
You can claim the gold from the Currency Exchange, but you can't use it in the following ways during the three-day withholding period:
To send gold through the mail.
To pay for billing mail.
Within private trades.
In the Auction House.
In the Marketplace.
To bid on Loot Auctions.
Note: Gold acquired from Fate Ember drops or customer support assistance is also subject to the three-day gold withholding period.
You can track your withheld gold balance by hovering over the gold icon within the following areas:
Currency Inventory
Inventory
Top-left info bar on the HUD
Received mail
If your currency menu doesn't show withheld gold and you still can't use it after 72-hours, please select the Contact Us button. Make sure to provide the following information:
Character name
World name
Region name
Date and Time of the gold purchase
Amount of gold purchased
Picture of your gold currency tab showing the withholding period information
Which gold usage functions you can't utilize and the message you receive when you try to use them
When the issue first occurred