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Support Lost Ark Purchasing Troubleshooting Purchase Failed Error Messages
Troubleshooting Purchase Failed Error Messages
A Purchase Failed message occurs when there's an error processing a purchase request. Here are some explanations for the error.

Troubleshooting Purchase Failed Error Messages

Steam Overlay is Disabled

When turned off, your in-game Steam Overlay causes your micro-transaction purchases to fail. To turn on the Steam Overlay:

  1. Go to Steam on the top hotbar.

  2. Select Settings.

  3. Select the In-Game tab, and then turn on Enable Steam Overlay while in-game.

To learn more about Steam Overlay, check out Steam Support.

Your purchase was cancelled or service was interrupted

Purchases within the in-game store require you to confirm your selection before completion. This error message may appear if:

  1. You cancel the purchase before it completes.

  2. You experience any kind of service interruption during the purchase process.

You've reached the purchase limit for this product

There's a limit to the number of times that you can purchase some in-game store products. Some examples of these limits are weekly purchase limit, and single, one-time only purchases. If you try to make a purchase that falls outside these limits, you'll get the error message.

You don’t have sufficient funds

This error message appears anytime your purchase exceeds the funds in your Steam Wallet. To add funds to your Steam Wallet:

  1. Open Steam.

  2. Log in to your Steam account.

  3. Click your profile name, and then select Account Details.

  4. Select +Add funds to your Steam Wallet and then select an amount to add.

  5. Proceed to checkout.

For more information about adding funds to your Steam Wallet, check out Steam support.