Lost Ark Support

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Appeal a Penalty
We ask that all penalized players review our Code of Conduct. If you don't feel that you violated the Code of Conduct, you can appeal your penalty.

Keep in mind that there is never a valid reason to violate the Code of Conduct. Penalty appeal requests that attempt to justify actions that violate the Code of Conduct will be denied.

Remember excuses like these are not justification to overturn the penalty:

  • Other games let me do it.

  • I was only farming it a little bit.

  • I was testing it and was going to report it.

  • My little brother did it.

  • I have the right to free speech.

  • I didn’t know that was against the rules.

  • If they don’t like it they can turn on the filter.

  • I was only doing it to avoid the queue.

Include as much information as possible to help our team investigate your penalty appeal request. Please provide the following details in your request:

  • Character name and server.

  • What was the last thing you were doing in game before you received the penalty?

  • The category the penalty falls under according to the penalty message you received.

  • After reviewing the Code of Conduct and Penalty Categories support article, why do you believe that the penalty was mistakenly placed?

If you believe your penalty was mistakenly placed, you can select Contact Us to submit a web ticket to appeal the penalty.

Important: Submitting multiple appeals won't expedite the review of your penalty.