Lost Ark Support

Penalty Categories
After a violation of the Code of Conduct results in a penalty, in-game messaging advises the player as to the category of the penalty.

Disclaimer: While representative, this isn't an exhaustive list of offenses that can result in a penalty. To protect the integrity of our community and foster a fun and safe space in which to play, we reserve the right to penalize any account or take other disciplinary actions at any time for any conduct that we determine to violate the spirit of the Code of Conduct or otherwise find to be inappropriate or harmful to the community.

Commerce Lock

A Commerce Lock penalty means that there was a reversal of payment or that there was account activity related to fraudulent purchases on the player's account.

Cheating

Section 3 within the Code of Conduct outlines the guideline: "play fair." A Cheating penalty means that the player violated that guideline.

Violations include, but aren't limited to:

  • Game modifications

  • Hacking

  • Exploits

  • Botting

  • Real money trading

  • Software or services that provide an unfair advantage

Disruptive Behavior

Sections 1 and 2 within the Code of Conduct outline the following guidelines: "Treating others the way they want to be treated" and "Playing to enjoy the game." A Disruptive Behavior penalty means the player engaged in disruptive behaviors that violate those guidelines.

Violations include, but are not limited to:

  • Intentionally sabotaging or disrupting group content

  • Scamming players

  • Trolling

    • Impersonating game staff

    • Recommending players press Alt + F4

    • Pretending to participate in real money trading

  • Griefing

Abusive Language

Section 1 within the Code of Conduct outlines the guideline: "Treating others the way they want to be treated." An Abusive Language penalty means the player engaged in behavior that violates that guideline.

Violations include, but aren't limited to:

  • Promoting or encouraging hateful ideologies

  • Promoting or encouraging discrimination, denigration, harassment, or violence based on race, ethnicity, national origin, immigration status, religion, sex, gender, gender identity, sexual orientation, age, disability, serious medical condition, or veteran status

  • Insulting others

  • Harassing others

  • Threatening others

Offensive Name

Section 1 within the Code of Conduct outlines the guideline: "Treating others the way they want to be treated" and the Amazon Games Naming Policy prohibits offensive names. An Offensive Name penalty means that the player used an in-game player or guild name that violates this guideline.

If you review the Code of Conduct and believe that you received your penalty in error, please submit a web ticket for further review.