Lost Ark Support

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Appeal a Penalty
We ask that all penalized players review our Code of Conduct. If you don't feel that you violated the Code of Conduct, you can appeal your penalty.

Keep in mind that there is never a valid reason to violate the Code of Conduct. Penalty appeal requests that attempt to justify actions that violate the Code of Conduct will be denied.

Remember excuses like these are not justification to overturn the penalty:

  • Other games let me do it.

  • I was only farming it a little bit.

  • I was testing it and was going to report it.

  • My little brother did it.

  • I have the right to free speech.

  • I didn’t know that was against the rules.

  • If they don’t like it they can turn on the filter.

  • I was only doing it to avoid the queue.

How to Appeal your Penalty

If after reviewing the Code of Conduct and Penalty Categories article you still believe that your penalty was not warranted, you can appeal your penalty here. After logging in to your Steam account, you can view your penalties and appeal the penalty.

Appeal Statuses

Appeal: You may appeal this penalty.

Pending: Your appeal is currently in the queue for a moderator to review.

In Review: A moderator is reviewing your appeal.

Approved: Your appeal has been reviewed and your penalty has been removed.

Expired: The appeal has expired due to the penalty expiring.

Closed: The appeal was closed due to the penalty being closed.

Denied: A moderator has reviewed your penalty and the original decision is being upheld.

Important Notes

  • The account holder is responsible for the account's behavior. We apply penalties no matter who was playing at the time. Extenuating individual circumstances will not lead to the removal of a penalty, and repeated or abusive appeals won't help your case.

  • If you believe your account was compromised, please follow the steps in the Account Hacked article.

  • If you received a penalty that had a short expiration date, the penalty may expire before a moderator has reviewed your penalty.