Lost Ark Support

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Known Issues
A list of current known game issues we are investigating and working to resolve. We appreciate your patience and understanding.

Last Updated: May 22, 2024


  • Some players may be receiving EAC related connection errors following the January 2024 game update.

    • Our teams are investigating this issue further.


  • Gold rate is not correctly displayed when purchasing through the Currency Exchange.

    • This is a display error, the system works and will be resolved in a future update.

Login and Playtime Events

  • The Daily Playtime Event still appears after the May 22nd update.

    • This is a display error, the event will be turned off appropriately when the time comes.

  • The Daily Login Event only covers 5 days.

    • This is due to the upcoming region merge resulting in no login rewards between May 29th and June 5th.


  • The Event NPC will no longer have event rewards for sale but will still remain standing there.

    • All event rewards can now be purchased through the UI in the upper right hand corner.


  • We are aware of a localization issue in the Elixir system process that states a selected effect will increase by two levels without clearly stating it will also be sealed.

    • In the mean time, please proceed with caution when crafting your Elixirs. The team is working on fixing this in-game text and will provide updates as they become available.

Intentional Changes

Game updates may include changes that were made intentionally and are not a known issue. To view the full list of changes coming with game updates, you can read the release notes in the news section.