Lost Ark Support

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Known Issues
A list of current known game issues we are investigating and working to resolve. We appreciate your patience and understanding.

Last Updated: September 25, 2023


  • Various hotkeys shown in the Hotkey Settings menu are incorrect while using QWERTZ or AZERTY keyboard layout.

  • Long character names shift the Class and Item Level icons in the View All status window, causing overlaps with other UI.

    • This will be fixed in an October update.

Raids and Dungeons

  • Following the gate adjustments in the Jump to the Endgame update, Arcturus' Touch is not granting appropriate rewards for Vykas and Brelshaza.

    • This issue is being investigated further and compensation for verified loss will be granted at a later date.


  • Switching between a Jump Start server and non-Jump Start server may result in the store showing the wrong products, resulting in a failed purchase.

    • Note: Jump Start products can only be purchased and claimed inside of a Jump Start server.

    • Try logging out and logging back in before trying again.

  • Previously unclaimed items from the product inventory may be missing.

    • Try logging out and logging back in if you experienced this issue.


  • Rewards in the new Arktoberfest Event shop do not have an item level purchase limit.

    • This is being investigated and will be resolved in the near future.


  • The interact "G" widget is missing during the quest "The One Who Overslept Oblivion."

Intentional Changes

Game updates may include changes that were made intentionally and are not a known issue. To view the full list of changes coming with game updates, you can read the release notes in the news section.