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New World: Aeternum Support

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Support New World: Aeternum Purchasing Amazon Games Refund Policy
Amazon Games Refund Policy
Refund policies for Amazon Games purchases.

  • Pre-orders, prior to release date, can be cancelled at any time, for any reason. For more information, check out our Amazon Pre-Order Price Guarantee.

  • After release, all games developed and/or published by Amazon Games and purchased from Amazon are non-returnable and non-refundable at this time. This includes digital items purchased or unlocked through in-game stores.

  • Purchases made through Steam are subject to Steam's Refund Policy.

  • Purchases made through Xbox are subject to Xbox's Refund Policy.

  • Purchases made through PlayStation are subject to PlayStation's Refund Policy.

Note: If you're unable to access the item you purchased through Amazon, Steam, Xbox, or PlayStation in the game, please contact us for assistance.

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