Lost Ark Support

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Account Restrictions
To crack down on bots, fraudulent purchases, scams, and other abuse, we place limits on a player’s account unless it’s trusted by Amazon Games.

Lost Ark's trusted account system exists to reinforce the Play fair guideline from our Code of Conduct. The trusted account system also helps ensure that players can trade and interact with other players with greater comfort.

Player accounts not in trusted status have lower daily Steam purchase limits and are prevented from accessing the following features within Lost Ark:

  • Auction House

  • Marketplace

  • Accepting Player Trades

  • Initiating Player Trades

  • Sending Mail

Important Note

Once you have obtained trusted status, you may lose your trusted status and your ability to trade with other players depending on your account behavior.

Reasons your trusted status may be revoked or be intermittent include:

  • Using a VPN

  • Playing in an unsupported region

  • Engaging in RMT

  • Botting

  • Using suspicious software

  • Suspicious trading practices

  • Suspicious account behavior

Please know that trusted status is regularly reviewed. If none of the above are occurring on your account, and you have lost your trusted status, your account will be re-evaluated. After re-evaluation, if your account looks to be in good standing, your trusted status will be re-granted.