Check out our New World: Aeternum Known Issues support article to view a list of currently known issues. We appreciate your patience as we work towards resolving those issues.
New World: Aeternum Support
Commerce Locks block access to the game and are necessary in order to combat fraudulent transactions. To minimize the chance of account and game disruption, it’s important to purchase game content from authorized sources.
You can purchase New World game content from the following authorized sources: Amazon, Steam, Xbox, and PlayStation stores.
For content redeemed via Steam Codes, you can purchase them on Steam or on Amazon.
For all other in-game paid content, you can purchase via the New World Store inside the game.
When a redeemed code is identified as a fraudulent purchase, the code is disabled. Any account that has activated the fraudulent code will lose access to the content and receive a Commerce Lock.