Lost Ark Support

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Known Issues
A list of current known game issues we are investigating and working to resolve. We appreciate your patience and understanding.

Last Updated: July 17, 2024

Errors

  • Some players may be receiving EAC related connection errors.

    • Our teams are investigating this issue further.

Events

  • The Event NPC will no longer have event rewards for sale but will still remain standing there.

    • All event rewards can now be purchased through the UI in the upper right hand corner.

Raids

  • During solo play within the Akkan raid, the game sometimes fails to properly trigger the next phase after successfully completing the Hexagon shape mechanic.

  • Solo raids will sometimes not give an immediate raid re-entry ticket upon disconnect.

    • If you disconnected, you can reconnect to the raid session within 15 minutes.

Rewards

  • Rewards may be missing after completion of one of the Growth Mission quests.

    • This issue will be fixed in an upcoming update.

UI

  • "Steam trusted" is misnamed on the Event screen and does not exist.

    • This is referring to trusted status and will be fixed in an upcoming update.

Intentional Changes

Game updates may include changes that were made intentionally and are not a known issue. To view the full list of changes coming with game updates, you can read the release notes in the news section.