Lost Ark Support

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Support Lost Ark Account Account Restrictions
Account Restrictions
To crack down on bots, fraudulent purchases, scams, and other abuse, we place limits on a player’s account unless it’s trusted by Steam or Amazon Games.

Lost Ark's trusted account system exists to reinforce the Play fair guideline from our Code of Conduct. The trusted account system also helps ensure that players can trade and interact with other players with greater comfort.

New adventurers arriving in Arkesia can earn their trusted status in multiple ways, and can choose the path that’s right for them.

  1. The first option is for new players to enable the Steam Guard mobile authenticator, and have a Steam profile that’s no longer a ‘Limited User’ account and is Steam Trusted on the platform. This path that won’t require making any Lost Ark purchases. Note: It may take several hours for your account to become Steam Trusted after activating two-factor authentication for the first time.

  2. Alternatively, new players can also receive trusted status by making any purchase in Lost Ark through either Steam or Amazon. You can learn more about the Steam Guard mobile authenticator here, and learn about Steam’s Limited User accounts here.

Player accounts not in trusted status have lower daily Steam purchase limits and are prevented from accessing the following features within Lost Ark:

  • Auction House

  • Marketplace

  • Accepting Player Trades

  • Initiating Player Trades

  • Sending Mail