Known Issues
Appeal a Penalty
Account Restrictions
Penalty Categories
Currency Exchange Restrictions for Purchased Gold
What is the Power Pass?
Link or Unlink Your Amazon and Steam Accounts
Lost Ark System Requirements
Region Merge
Purchaseable Power Pass
Mokoko Challenge
Second Awakening Skill
What Are Timed Content Lockouts?
What Are the Wait Times to Change Guilds?
What Is Knowledge Transfer?
Report a Player or Guild
Submit Feedback
Error Messages Decoded
Error Message: The Region is Closed and Can't Be Selected
Troubleshooting Lag and Connectivity Issues
Troubleshooting Frame Rate and Performance Issues
Troubleshooting Input Lag
Troubleshooting Sound and Voice Chat Issues
Troubleshooting EAC Issues
Accessibility Options
Understanding Account Penalty Types
Reporting Illegal Content
Claiming Twitch Drops
Claiming Prime Gaming Loot
Set Up Twitch Extensions for Streaming
Account Security Best Practices
Account Hacked
Playing with Friends: Region and World Selection
Amazon Games and My Data
In-Game Purchases
Purchasing Issues
Troubleshooting Purchase Failed Error Messages
What Are Starter Packs?
Commerce Locks: Where to Buy Lost Ark Content
Avoiding Scams
What Is the Currency Exchange?
Amazon Games Refund Policy
Parental Controls
Redeem a Game Code