Long wait times for New World chat and phone support

We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.

New World Support

Report a Player
Report a player for cheating, harassment, or otherwise violating the Code of Conduct while playing New World.

Please follow the directions below to report a player for cheating, harassment, or otherwise violating the Code of Conduct while playing New World.

Report a Player

Report a Player In-Game
  1. Hover over the offending message and then click Report.

  2. Select a reason for the report, provide a description of the violation, and then click Submit.

To report a player outside of chat:

  1. Press O to bring up the Social menu and then search for the player by name.

  2. Mouse over the player and then click Report.

  3. Select a reason for the report, provide a description of the violation, and then click Submit.

Report a Player Outside the Game

To report a player outside the game, file a web ticket. Make sure to include the following:

  1. The name of the player you're reporting.

  2. A description of the violation.

  3. The server name where the violation occurred.

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