Long wait times for New World chat and phone support
We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.
New World Support
Players are eligible to participate in the Closed Beta through three methods: you can sign up or the chance to get into Closed Beta from this page or you can pre-order the game on either Amazon or Steam to secure access.
We will randomly select participants from the tester sign-up page at regular intervals throughout Closed Beta. If you've signed up, be sure to check your email throughout the testing period to see if you receive an invite, or check here: New World Steam Keys for Pre-Release Testing.
Important: Players who pre-order on Amazon by July 17 at 11:59PM PT (6:59AM UTC) will receive an invite on July 19. Pre-orders on Amazon after July 17 will receive an invite up to 48 hours after order confirmation.
If you have been invited to the Closed Beta through the tester sign-up page or preordered on Amazon, you will receive a Steam Key that can be redeemed through your Steam Library. If you need instructions for activating a key in Steam, please follow this link here for more information. Once your key is redeemed you should see "New World Closed Beta" in your Steam Game Library to download. From there, you should be able to log in and play during the duration of the Closed Beta.
Players who pre-order on Steam will automatically receive access to the Closed Beta and “New World Closed Beta” will appear in your Steam Game Library.