Recovery Policy

• Players wishing to recover their character must submit a recovery request through this support site within 7 days from the date of the loss or change.

• Recovery requests of this Recovery Policy must be submitted directly by the account holder whose information was lost. Third-party proxy applications are not permitted.

Recovery Guidelines

• Players will be granted one courtesy service requests for recovery eligible use cases every 90 days from last character restore request.

Eligible Recovery Requests

• Accidentally deleted character.

  • Recover deleted characters of level 1 or higher (1 time per character.)

Ineligible Recovery Requests

• Issues relating to compromised accounts.

Disclaimer

• Recovery is only possible if less than 7 days have passed since the loss occurred (including the day of the incident).