Long wait times for New World chat and phone support

We are experiencing long wait times connecting to an associate for New World queries. We apologize for the inconvenience. If you are querying beta access, or waiting on an access key, please note that keys can take 48-hours to be delivered. (Learn More). For technical or in-game questions and issues, please visit the New World Forums for support.

New World Support

Appeal a Ban
Appeal a ban to have it reviewed by the New World team.

To appeal a ban, submit a web ticket with the justification for having the ban overturned. Be as detailed as possible in your appeal to ensure it's processed quickly.

Once we receive an appeal, we do our best to review and respond to it quickly. If overturned, the ban is removed from your account.

Submitting multiple appeals won't expedite the review of your ban. Additionally, you can only appeal a ban once.

Need more help?
Contact Us