Crucible Support

Support Crucible Purchases Can I Request a Refund for My Crucible Purchases?

Can I Request a Refund for My Crucible Purchases?

Purchases of optional in-game items, such as Founder's Packs or Credits (in-game currency), are final and nonrefundable (except as noted below).

If you are unable to access the item you purchased through Amazon or Steam in the game, please contact us for assistance.

If you purchased a Founder’s Pack or Credits from Steam between May 20, 2020 and June 4, 2020 and you're not satisfied with your purchase, you can request a refund by contacting Steam Support.

If you purchased a Founder’s Pack from Amazon between May 20, 2020 and June 4, 2020 and you're not satisfied with your purchase, you can request a refund by using the Contact Us button below.

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